Cancellation Policy

Should the renter have to cancel the reservation, the penalty will be calculated as a percentage of the total rate according to the date of cancellation.

In presence of government restrictions due to COVID-19 on travels in Italy or Tuscany or from the traveller’s country of origin during the rented period, it will be possible to cancel the reservation free of charge starting from 7 days prior arrival. After 7 days 100% of the rate will be retained.

From Booking to 7 days before arriving: 100% refund

From 7 days to Check-in: No Refund

Anyway in case of Covid-19 restriction the guests can choose in any moment until 1 day before check-in to postpone the stay to any date until 2022, the change will be free of any charge for the same length of stay and period.

If natural calamity or acts of terrorism suddenly prevent the renter from arriving , all payments will be credited to future rental period suitable to both parts.

From booking to 90th day preceding date of arrival – 35%

From 90th to 60th day preceding date of arrival – 50%

From 60th to 30th day preceding date of arrival –  75%

After the 30th day preceding date of arrival – 100%